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Position Title: Community Psychiatric Supportive Treatment (Case Manager)


Status: Part-time (10-16 hours per work week)


Job Summary: This service is highly individualized and consists of rehabilitation, environmental support, and targeted case management activities. Services are tailored to each client and family based on their specific needs and strengths. The Community Psychiatric Supportive Treatment staff (Case Manager) provides an array of services delivered by community-based individuals. Services address the individualized mental health needs of the client and vary with respect to hours, type and intensity of services depending on the changing needs of each client. Each provider has an average caseload of approximately 10-12 clients, with the size of each worker's caseload determined by the level of functioning and specific needs of the client. 


Salary Range: $16-$20 per hour

Benefits: Flexible schedule and 5 paid holidays


  • Bachelor’s degree in Counseling, Social Work, Psychology, Nursing or closely related behavioral/mental health field preferred.

  • 2-3 years of experience required.

  • Must successfully complete required training, before services are rendered, in basic competencies including, at a minimum.

  • An understanding of mental illness or substance use disorder treatment and recovery, psychiatric and substance use disorder symptoms and their impact on functioning and behavior.

  • Knowledge of how to therapeutically engage a person with mental illness or a person in substance use disorder treatment and recovery crisis response procedures.

  • An understanding of the community behavioral health system, social service systems, criminal justice system and other healthcare systems.

  • Possess a working knowledge of community resources.

  • Be sensitive to the cultural needs of the child and family served.

  • De-escalation techniques and understanding how your own behavior can impact the behavior of others.

  • Must have a valid driver’s license, acceptable driving record.

Responsibilities include but are not limited to:

  • Responsible for accurate and timely documentation which may include, but is not limited to: activity/progress notes, Individualized Service Plan (ISPs), incident report forms and any other forms necessary to document services.

  • In providing billable services, fulfills or exceeds unit expectations established by Guiding Light Mentoring.

  • Assesses client needs and formulates a strength-based ISP in conjunction with the client, family and/or significant others.

  • Develops, evaluates and revises the ISP according to the client’s responses and needs.

  • Crisis prevention & de-escalation intervention

  • Provides support, education and consultation to clients, families, and/or significant others.

  • Provides therapeutic interventions as noted in the ISP to maintain the client in the least-restrictive environment and to enhance client and family functioning.

  • Monitors clients to identify and minimize effects of psychiatric symptoms.

  • Assists the client and family in increasing social support skills and networks.

  • Coordinates indicated evaluations and assessments by internal and/or external providers.

  • Coordinates and monitors all services identified in the ISP.

  • Provides assistance in gaining access to essential community resources.

  • Performs other duties as assigned.

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