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Position Title: Program Coordinator Status: Part-time (20-hour work week)


Job Summary: The Program Coordinator is responsible for all service delivery components with volunteers and youth, and their families. The ideal candidate demonstrates an ability to be both a savvy business partner with the community, as well as a thorough case manager working with youth. The primary functions are volunteer and child recruitment, screening and selection; mentor/mentee matching; match support (monthly, on-going coaching); and relationship supervision. All team members participate in recruiting volunteers as mentors, maintaining relationships with potential volunteer organizations and businesses, providing orientation and training sessions to volunteers and other duties as related to public relations and fundraising efforts.


Salary Range: $17,500-$20,000

Benefits: Flexible schedule and 5 paid holidays


· A Bachelor’s or Associate's degree in social services, human services, or a related field

· 1-2 years of experience working with children in a social services environment, and/or understanding of child development and family dynamics

· Displays a sense of cultural competence and has experience practicing inclusivity amongst a variety of populations

· Ability to work effectively and sensitively with confidential information

· Excellent oral and written communication skills

· Ability to work both in a team and independently, to exercise good judgment, make sound decisions & problem solve

· Collaborative workstyle with strong interpersonal skills

· A strong commitment to quality and results

· Computer competence (i.e. Microsoft Office, Outlook, Google Docs, Database Management)

· Comfortable with and ability to connect with others via phone and email

· Ability to handle multiple tasks at once, while prioritizing deadlines

· Reliable transportation, valid driver’s license, state-required auto insurance minimums and willingness to travel as necessitated by job responsibilities

· must pass a comprehensive background screening and professional reference checks.

· Work a flexible schedule according to organization needs which may include some evening hours and occasional weekend hours

Responsibilities include but are not limited to the following Service Delivery functions: customer relations, enrollment and matching, and match support


· Conduct staff and volunteer enrollment, including individual orientations, interviews, assessments, match recommendations, background screenings, and reference checks

· Submit assessments and recommendations to staff for approval, as required

· Conduct youth enrollment, including individual orientations, parent, and child interviews to determine eligibility for program, assessments, and match recommendations

· Review all enrollment information and assessments and make match recommendations based on this information

· Provide timely and comprehensive documentation of all match support contacts

· Schedule and lead introductory match meeting between volunteer, child and parent to review rules, guidelines and expectations as well as meetings to celebrate anniversaries.

· Conduct meetings to celebrate anniversaries.

· Provide ongoing support to all match parties including the volunteer, parent, and child to ensure adherence to program guidelines, child safety and to offer appropriate coaching

· Coordinate with match party for healthy match closure, when necessary

· Maintain accurate files and documentation on all staff, volunteers, and children/families.

· Secure surveys from match parties to gauge outcomes of participation

· Conduct volunteer/client re-assessments/updates as needed

· Connect families to other resources in the community as appropriate

· Coordinate resources coming into program including but not limited to donations.

· Act as point of contact for organization and establish a professional relationship with community partners.

· Maintain and update agreements for all partners and program, including outcome measurements against shared goals as set forth and monitor effectiveness through outcome measurements.

· Participate in and lead partnership meetings

· Attend and coordinate program activities including bi-monthly group outings, yearly retreats, events, and etc.

· Coordinate and facilitate quarterly meetings and trainings for volunteers

· Monitor budget, grants, and other reporting requirements

· Recruit and promote the mission of the organization at community functions, to strengthen accessibility to volunteer rich pools.

· Attend local, regional, and national training/conferences when time and resources permit

· Performs other duties as assigned